» Transport Policy

1. Checking before boarding

a. Customers should show the reservation code before boarding. This reservation code will be sent to customers via  SMS on a mobile phone or by registered email..
b. In case that customers lose their reservation code, they can still go with the ride if they have personal ID documents matching with information that have been provided when booking (E.g ID card number, passport number)
c.  The reservation code is only valid for a seat with the date and time in accordance with the code.

2. Waiting time of Airport Taxi 

a. In case you book private taxi (rental a whole taxi for yourself ), your taxi driver will wait for you up to 15 minutes. Out of this time, we have the right to refuse to serve without compensation or charge additional fee for waiting ( 3 USD/ hour)
b. In case you book sharing taxi, you must be on time at your address. Standby time  is up to 15 minutes only in the case the passenger(s)  who share ride agree to wait for you.  Otherwhile, we have the right to refuse to serve without compensation
 

3. Waiting time of customer 

a. In case you book private taxi, the taxi will be on time to pick you up at the right places that you request.
b. In case you book the sharing taxi,  for the route from city center to the airport, the taxi will pick you at the place that you request in the range of +/- 15 minutes compare with departime time you choose when booking, the driver will notice you exactly pickup time 60 minutes before he come.  

4. Cancellation/ Amendment Terms: Customers have the right to cancel order or change the depart time without any cost. Small fee can be applied if customer change pick up address. Please choose one of following guidance to cancel or change.

a. Make a phone call to Hotline 0934 531 266
b. Compose DES XXXX and send to 6077. XXXX is 4 digits or letters in the code we send to your mobile when you booked your reservation
c. Chat with online support to cancel your order

5. Accompany goods

a. Customers are not allowed to carry prohibited goods specified in the list of prohibited goods in accordance with rules by Socialist Republic of Vietnam
b. Customers are allowed to bring pets, smelling goods to avoid affecting other passengers

6. Others

a. Customers are not allowed to smoke or eat on the car
b.  Please do not make loud noise that affect other passengers in the car if you choose taxi sharing or minibus service.
c. In case of emergency conditions (e.g. earthquakes, flood etc.), We reserves the right to cancel or change schedules and departure times without incurring any liability.

 

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